Privacy Policy
We respect your privacy and are committed to protecting your personal information in accordance with Australian privacy laws.
MountPro Brisbane (ABN: [Your ABN]) is committed to protecting your privacy and handling your personal information responsibly. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our TV wall mounting services or visit our website.
Our Commitment to Privacy
We are bound by the Australian Privacy Act 1988 and the Australian Privacy Principles (APPs). This policy outlines how we handle personal information in compliance with these laws and our commitment to protecting your privacy.
Disclaimer: This privacy policy is provided for informational purposes only and does not constitute legal advice. If you have specific legal concerns about privacy, please consult a qualified legal professional.
Information We Collect
What information we gather and why
Personal Information You Provide
When you request a quote, book our services, or contact us, we may collect:
- Contact Information: Name, phone number, email address, and service address
- Service Details: TV model, size, wall type, mounting preferences, and service requirements
- Payment Information: Payment method details (processed securely through third-party payment processors)
- Communication Records: Records of phone calls, emails, SMS messages, and other correspondence
Information Collected Automatically
When you visit our website, we may automatically collect:
- Device Information: IP address, browser type, operating system, device type
- Usage Data: Pages viewed, time spent on pages, referring websites, navigation patterns
- Analytics Data: We use Google Analytics to understand website usage and improve our services
Cookies and Tracking Technologies
Our website may use cookies and similar tracking technologies to enhance your experience. Cookies are small data files stored on your device. You can control cookies through your browser settings, though disabling them may affect website functionality. We use:
- Essential Cookies: Required for basic website functionality
- Analytics Cookies: Help us understand how visitors use our website (Google Analytics)
- Functional Cookies: Remember your preferences and settings
How We Use Your Information
The purposes for which we process your data
Service Delivery
- Provide quotes and pricing information for TV wall mounting services
- Schedule and coordinate service appointments
- Perform TV wall mounting and related services
- Process payments and issue invoices
- Provide warranty support and after-service care
Communication
- Respond to inquiries, questions, and customer service requests
- Send appointment confirmations and reminders
- Provide service updates and important notifications
- Request feedback and reviews about our services (with your consent)
Business Operations
- Improve and optimize our services and customer experience
- Analyze website usage and service trends
- Maintain records for business operations and legal compliance
- Detect, prevent, and address technical issues and security concerns
- Comply with legal obligations and protect our legal rights
Marketing (With Your Consent)
With your explicit consent, we may use your information to:
- Send promotional offers, special deals, and service updates
- Provide information about new services and features
You can opt-out of marketing communications at any time by contacting us or using the unsubscribe link in emails.
Data Security
How we protect your information
Security Measures
We implement reasonable technical, administrative, and physical security measures to protect your personal information from unauthorized access, disclosure, alteration, or destruction. These measures include:
- SSL/TLS encryption for data transmission
- Secure cloud storage with encryption at rest
- Access controls and authentication requirements
- Regular security assessments and updates
- Limited employee access to personal information
Important: While we strive to protect your personal information, no method of transmission over the internet or electronic storage is 100% secure. We cannot guarantee absolute security, and you provide information at your own risk.
Data Retention
We retain your personal information for as long as necessary to fulfill the purposes outlined in this privacy policy, unless a longer retention period is required or permitted by law. Retention periods include:
- Service Records: Retained for 7 years for warranty purposes and legal compliance
- Financial Records: Retained for 7 years to comply with Australian taxation laws
- Marketing Data: Retained until you opt-out or request deletion
- Analytics Data: Typically retained for 26 months (Google Analytics default)
Your Privacy Rights
Rights under Australian Privacy Principles
Access and Correction
Under the Australian Privacy Act, you have the right to:
- Access: Request access to the personal information we hold about you
- Correction: Request correction of inaccurate, incomplete, or out-of-date information
- Deletion: Request deletion of your personal information (subject to legal obligations)
- Opt-out: Unsubscribe from marketing communications at any time
- Complaint: Lodge a privacy complaint if you believe we have mishandled your information
How to Exercise Your Rights
To exercise any of these rights, please contact us using the details in the Contact section below. We will respond to your request within a reasonable timeframe (typically 30 days) and may need to verify your identity before processing your request.
In some cases, we may be unable to fulfill your request due to legal obligations (e.g., we must retain certain financial records for taxation purposes). If we cannot fulfill your request, we will explain why.
Complaints and Disputes
If you have a complaint about how we have handled your personal information, please contact us first. We will investigate your complaint and respond within a reasonable timeframe.
If you are not satisfied with our response, you may lodge a complaint with the Office of the Australian Information Commissioner (OAIC):
Office of the Australian Information Commissioner
Website: www.oaic.gov.au
Phone: 1300 363 992
Email: enquiries@oaic.gov.au
Third-Party Links and Services
External Websites
Our website may contain links to third-party websites (e.g., Google Maps, social media platforms, review sites). We are not responsible for the privacy practices or content of these external sites. We encourage you to read the privacy policies of any third-party websites you visit.
Google Analytics
We use Google Analytics to analyze website usage. Google Analytics uses cookies and collects information about your use of our website. This information is transmitted to and stored by Google.
You can opt-out of Google Analytics by installing the Google Analytics Opt-out Browser Add-on.
Children's Privacy
Our services are not directed to children under the age of 18. We do not knowingly collect personal information from children. If you are a parent or guardian and believe your child has provided us with personal information, please contact us so we can delete it.
Changes to This Privacy Policy
We may update this privacy policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. We will notify you of any material changes by:
- Posting the updated policy on this page with a new "Last Updated" date
- Sending an email notification to customers (for significant changes)
Your continued use of our services after changes to this policy constitutes your acceptance of the updated policy.
Contact Us
Questions about this privacy policy?
If you have any questions, concerns, or requests regarding this privacy policy or our privacy practices, please contact us:
Business Name
MountPro Brisbane
TV Wall Mounting Services - Brisbane, Queensland
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