Terms of Service
Please read these terms carefully before using our TV wall mounting services in Brisbane, Queensland.
Welcome to MountPro Brisbane. These Terms of Service ("Terms") govern your use of our TV wall mounting and related services. By booking or using our services, you agree to be bound by these Terms.
Legal Disclaimer: These terms of service are provided for informational purposes and do not constitute legal advice. This document establishes a service agreement between MountPro Brisbane and customers. For specific legal concerns, please consult a qualified legal professional.
Agreement to Terms
Your acceptance of these terms
Acceptance of Terms
By requesting a quote, booking our services, or allowing us to perform work at your property, you acknowledge that you have read, understood, and agree to be bound by these Terms of Service, along with our Privacy Policy.
If you do not agree with these Terms, please do not use our services.
Business Information
- Business Name: MountPro Brisbane
- Service Area: Brisbane, Queensland, Australia
- Contact: 0406 700 340 | info@mountprobrisbane.com
- Website: www.mountprobrisbane.com
Changes to Terms
We reserve the right to modify these Terms at any time. Changes will be effective immediately upon posting to this page with an updated "Last Updated" date. Your continued use of our services after changes constitutes acceptance of the modified Terms. Material changes will be communicated via email to existing customers where reasonably practicable.
Services Description
What we provide
Our Services
MountPro Brisbane provides professional TV wall mounting and related services throughout Brisbane, Queensland, including but not limited to:
- TV wall mounting installation for all TV sizes (from 32" to 85"+)
- Fixed, tilting, and articulating (full-motion) mount installations
- Installation on all wall types (plasterboard, brick, concrete, timber stud)
- Cable management (surface-mounted covers or in-wall concealment)
- Soundbar installation and mounting
- Device connection (gaming consoles, streaming devices, media players)
- Old mount removal and wall patching
- TV orientation and calibration
Service Standards
We are committed to providing high-quality, professional services. All work is performed by experienced technicians using professional-grade tools and equipment. We adhere to Australian safety standards and industry best practices for all installations.
Services We Do Not Provide
The following services are outside our scope unless explicitly agreed to in writing:
- Electrical work requiring a licensed electrician (e.g., installing new power outlets)
- Structural modifications beyond standard mounting holes
- TV repair or warranty work on TVs
- Installation on walls deemed structurally unsafe or unsuitable
Booking and Scheduling
How to book our services
Quotes and Estimates
We provide free, no-obligation quotes via phone or contact form. Quotes are estimates based on information you provide. Final pricing may vary if actual conditions differ from what was described (e.g., wall type, accessibility, additional services required).
Quotes are valid for 30 days from the date provided unless otherwise stated.
Booking Confirmation
Services are booked via phone call or written communication (email, SMS, contact form). A booking is confirmed when:
- You accept the quoted price and terms
- An appointment date and time window is agreed upon
- We send confirmation via SMS or email (where contact details are provided)
Appointment Times
Appointment times are provided as time windows (e.g., 9am-12pm) to account for variable job durations. We will:
- Call or SMS you 30-60 minutes before arrival (where possible)
- Arrive within the agreed time window under normal circumstances
- Notify you promptly if delays occur due to unforeseen circumstances
Same-Day Service
Same-day service is subject to availability and may incur priority scheduling fees. We cannot guarantee same-day service during peak periods but will make reasonable efforts to accommodate urgent requests.
Payment Terms
Pricing and payment information
Pricing
Service pricing is determined based on:
- TV size and weight
- Wall type and installation complexity
- Type of mount (fixed, tilting, articulating)
- Additional services (cable management, soundbar installation, etc.)
- Service location (travel fees may apply for outer Brisbane suburbs)
All prices are in Australian Dollars (AUD) and include GST unless otherwise stated.
Payment Methods
We accept the following payment methods:
- Cash (exact change appreciated)
- Bank transfer (direct deposit to our business account)
- Credit/Debit card (Visa, Mastercard, American Express - surcharges may apply)
- Digital payment platforms (e.g., PayPal, Stripe)
Payment Timing
Payment is due upon completion of services. Unless otherwise agreed in writing:
- Payment is required before we leave the service location
- For commercial customers, payment terms may be negotiated (net 7-30 days with approved credit)
- A tax invoice/receipt will be provided upon payment
Additional Charges
Additional charges may apply if:
- Actual site conditions differ significantly from what was described during quoting
- You request additional services or changes during the appointment
- Special equipment or materials are required
We will inform you of any additional charges before proceeding with the work and obtain your approval.
Refunds
Refunds are provided in accordance with Australian Consumer Law. If you are not satisfied with our service, please contact us immediately to discuss resolution. Refunds may be provided where services are not performed as agreed or do not meet consumer guarantees under Australian law. Refunds are not provided for change of mind after services are completed.
5-Year Warranty
Our warranty coverage and terms
All installations include our comprehensive 5-year workmanship warranty. This warranty demonstrates our confidence in the quality of our work and provides you with long-term peace of mind.
What's Covered
Our 5-year warranty covers:
- Defects in workmanship related to the installation
- Mount failure due to improper installation
- Bracket or fastener failure (not due to misuse)
- Cable management component failure (where we installed)
If a warranty issue arises, we will return to your property and rectify the issue at no charge for parts or labor.
What's Not Covered
Our warranty does not cover:
- Damage to the TV itself (your TV manufacturer's warranty applies)
- Damage caused by you or third parties (e.g., attempting to adjust/remove the mount)
- Damage from accidents, natural disasters, or acts of God (earthquakes, floods, storms)
- Normal wear and tear or cosmetic issues (e.g., minor scratches on mount)
- Issues arising from installing a different or larger TV than originally mounted
- Structural issues with the wall not caused by our installation
- Modifications or repairs performed by others
Making a Warranty Claim
To make a warranty claim:
- 1.Contact us by phone (0406 700 340) or email (info@mountprobrisbane.com)
- 2.Provide your original invoice/receipt and describe the issue
- 3.We will assess the claim (may require photos or an inspection visit)
- 4.If approved, we will schedule a visit to rectify the issue at no charge
Australian Consumer Law
This warranty is in addition to your rights under Australian Consumer Law. Our services come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a remedy if services are not provided with due care and skill, or are not fit for purpose. Nothing in these Terms excludes, restricts, or modifies your consumer rights under Australian Consumer Law.
Liability and Insurance
Our liability coverage and limitations
Insurance Coverage
MountPro Brisbane maintains:
- Public liability insurance covering property damage and personal injury
- Professional indemnity insurance for our work
- Workers' compensation insurance (where required by law)
Certificates of insurance can be provided upon request for commercial clients or strata bodies.
Our Liability
We take responsibility for damage or injury caused by our negligence or failure to exercise due care and skill. If our work causes damage to your property or injury to persons, we will:
- Take immediate action to mitigate harm
- Notify our insurance provider if applicable
- Work with you to rectify the situation fairly and promptly
Limitation of Liability
To the maximum extent permitted by law (and subject to Australian Consumer Law):
- Our total liability for any claim is limited to the amount you paid for the specific service
- We are not liable for indirect, consequential, or incidental damages
- We are not liable for loss of data, business interruption, or loss of profits
- We are not liable for pre-existing damage to your TV, walls, or property
Important: Nothing in these Terms excludes liability for death or personal injury caused by negligence, fraud, or any liability that cannot be excluded under Australian law.
Reporting Damage
If you discover damage you believe was caused by our services, you must notify us within 7 days of the service date. Claims made after this period may not be accepted unless the damage was not reasonably discoverable within that timeframe.
Customer Responsibilities
What we need from you
Before the Appointment
To ensure a smooth installation, you are responsible for:
- Providing accurate information about your TV model, size, weight, and wall type
- Ensuring someone aged 18+ is present during the entire appointment
- Providing clear access to the installation area (move furniture if necessary)
- Securing pets away from the work area
- Informing us of any accessibility issues, parking restrictions, or building access requirements
- Obtaining any necessary permissions (e.g., from landlords, strata, or body corporate)
During the Appointment
- Provide access to power outlets for our tools
- Advise us of any concerns about wall integrity or hidden services (pipes, wiring)
- Review and approve the proposed mounting location before we begin drilling
- Test the installation with us before we leave and raise any concerns immediately
After the Appointment
- Do not attempt to adjust, remove, or modify the mount without professional assistance
- Do not mount a different or heavier TV without consulting us first
- Contact us immediately if you notice any issues with the installation
- Keep your receipt/invoice for warranty claims
Rental Properties and Strata
If you are a tenant or resident in a strata-managed property, you are responsible for obtaining all necessary approvals from your landlord, property manager, or body corporate before we perform any work. We are not liable for any disputes arising from unauthorized installations.
Cancellation and Rescheduling
Our cancellation policy
Cancellation by Customer
You may cancel or reschedule your appointment:
- 24+ hours notice: Free cancellation or rescheduling with no fees
- Less than 24 hours: Cancellation fee of $50 may apply to cover our costs
- No-show: If we arrive and cannot gain access, a $100 callout fee applies
To cancel or reschedule, call us on 0406 700 340 or email info@mountprobrisbane.com.
Cancellation by MountPro Brisbane
We reserve the right to cancel or reschedule appointments due to:
- Extreme weather conditions or natural disasters
- Technician illness or emergency
- Unforeseen circumstances beyond our reasonable control
If we need to cancel, we will notify you as soon as possible and offer to reschedule at a mutually convenient time.
On-Site Cancellation
We may be unable to proceed with installation if:
- The wall is structurally unsafe or unsuitable for mounting
- Access to the installation area is blocked or unsafe
- Information provided during booking was significantly inaccurate
- You do not have required permissions (rental/strata approval)
In these cases, a callout fee may apply. We will discuss options with you on-site and attempt to find a solution where possible.
Dispute Resolution
How we handle disputes
Contact Us First
If you have any complaints, concerns, or disputes regarding our services, please contact us first. Most issues can be resolved through direct communication. We are committed to resolving complaints fairly and promptly.
Complaints Process
- 1.Submit your complaint: Contact us by phone or email with details of your concern
- 2.Acknowledgment: We will acknowledge your complaint within 24-48 hours
- 3.Investigation: We will investigate the matter and may request additional information or arrange a site inspection
- 4.Resolution: We will propose a resolution within 7-14 business days (complex matters may take longer)
External Dispute Resolution
If we cannot resolve your complaint to your satisfaction, you may seek external assistance from:
Queensland Civil and Administrative Tribunal (QCAT)
For disputes under $25,000
Website: www.qcat.qld.gov.au
Phone: 1300 753 228
Office of Fair Trading Queensland
Consumer protection and advice
Website: www.qld.gov.au/law/fair-trading
Phone: 13 QGOV (13 74 68)
Governing Law and Jurisdiction
These Terms are governed by the laws of Queensland, Australia. Any disputes arising from these Terms or our services will be subject to the exclusive jurisdiction of the courts of Queensland. However, nothing in this clause excludes your rights to seek resolution through QCAT or other appropriate consumer dispute resolution bodies.
Additional Terms
Intellectual Property
All content on our website, including text, images, logos, and graphics, is the property of MountPro Brisbane or our licensors and is protected by Australian and international intellectual property laws. You may not reproduce, distribute, or use our content without written permission.
Photography and Testimonials
We may request permission to photograph completed installations for marketing purposes. You are under no obligation to agree. If you consent, you grant us a non-exclusive, royalty-free license to use these photographs on our website, social media, and marketing materials. We will not identify your address or include personal information without additional consent.
Subcontracting
We reserve the right to subcontract work to qualified, insured professionals. All subcontractors are vetted and work under our supervision and quality standards. We remain responsible for the quality of work performed by subcontractors.
Force Majeure
We are not liable for delays or failure to perform our obligations due to circumstances beyond our reasonable control, including but not limited to: natural disasters, pandemics, government restrictions, labor disputes, transportation delays, or supplier failures.
Severability
If any provision of these Terms is found to be invalid or unenforceable under Australian law, that provision will be removed or modified to the minimum extent necessary, and the remaining provisions will continue in full force and effect.
Entire Agreement
These Terms, together with our Privacy Policy and any written quotation or invoice, constitute the entire agreement between you and MountPro Brisbane regarding our services. These Terms supersede all prior discussions, agreements, or understandings.
Contact Information Updates
You are responsible for keeping your contact information (phone, email, address) current. We are not liable for missed communications sent to outdated contact information you provided.
Questions About These Terms?
We're here to help
If you have any questions about these Terms of Service, please don't hesitate to contact us:
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Call now for professional TV wall mounting with our 5-year warranty across Brisbane.